TechSee
APRIL 2, 2019
Bombarded with buzzwords, and ever-conscious of meeting their KPIs, customer experience managers must choose between a dizzying range of automated solutions that all promise to reduce average handling time, motivate agents, improve first time resolution rates and enhance customer satisfaction.
TechSee
MARCH 12, 2019
With contact centers facing ever-increasing volumes of enquiries and more complex customer issues, and as customers demand faster, more effective and more personalized service, innovative technologies are needed to further drive agent productivity and satisfaction. Benefits to agent productivity.
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TechSee
DECEMBER 16, 2020
This home insurance company wanted to minimize the confusion and friction surrounding the claims processing and underwriting process. The company’s contact center handles over 1,000 calls per day regarding urgent repairs and routine maintenance, which the company resolves with its 400-strong field service workforce.
Interactions
DECEMBER 16, 2021
When a consumer contacts customer service of a company they do business with, they have one simple objective: they want to get an answer to a question in a fast, timely and efficient manner. Whether it’s an insurance company, a retailer, or a hospital, this trend remains constant across the board. . ” -Phil Gray, CIO.
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This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI. If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot.
TechSee
DECEMBER 2, 2020
The hype around remote visual support, accelerated by the extreme restrictions and limitations brought about by the COVID-19 crisis, is an excellent example of how misconceptions can take root and obfuscate the business benefits of innovative and practical technologies. Ready, set…slay! reduce costly truck rolls and product returns.
Magellan Solutions
JULY 5, 2021
Here, you can expect excellent customer service outsourcing Philippines to manage and handle inbound calls to your business. . Innovation and improvements in technology now highlights its non-voice customer support as well. . Significant decrease in the client’s Average Handling Time (AHT) by 34% in 30 days.
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