NobelBiz
JANUARY 18, 2022
How is the AHT calculated? The post How To Manage The Average Handling Time (AHT) For Contact Centers? Customer relationship centers can use it to set criteria for their customer service goals. What are the appropriate methods to employ in order to optimize it? Find out more in our article!
Uniphore
JANUARY 24, 2022
A 50% decrease in after call work effort for a major European telecommunications provider. Average handle time cut by 2 minutes for a healthcare service leader. Check out our Agent Assist eBook to learn how to make your desktop work smarter—so you can make every agent your best agent. The list goes on….
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
FEBRUARY 1, 2021
AI is essential for helping CSPs build self-optimizing networks (SONs), where operators have the ability to automatically optimize network quality based on traffic information by region and time zone. Using AI, telecoms can implement self-service capabilities that instruct customers how to install and operate their own devices.
Magellan Solutions
SEPTEMBER 15, 2020
In this article, we will discuss the basic method of calculating cost per call at call centers as well as the other factors in determining how much you need for your initial investment. How to calculate cost per call? Check out this example: A telecommunications company spent $25,000 in costs to answer 50,000 calls. TALK TO US!
NobelBiz
JANUARY 17, 2022
However, it is obvious that insufficient training, incompatible interfaces and other factors might result in an increase of Average Handling Time. But, how is the Average Handling Time (AHT) calculated? What is the Average Handling Time (AHT) for Contact Centers?
TechSee
OCTOBER 31, 2018
billion connected devices will be in use worldwide by 2020, more and more CSPs are jumping on the bandwagon, recognizing the value of artificial intelligence applications in the telecommunications industry. Using AI, telecoms can implement self-service capabilities that instruct customers how to install and operate their own devices.
NobelBiz
FEBRUARY 27, 2024
These solutions provide the ability to handle inbound and outbound calls through Internet-based telecommunication systems. Train Your Team : Ensure that your team is well-trained on how to use these tools effectively. Achieving these goals requires a special balance between the human touch and technological innovation.
Expert insights. Personalized for you.
52 
Let's personalize your content