TechSee

SEPTEMBER 29, 2020

This is especially relevant in today’s customer-focused marketplace, where expectations are high, and customer service excellence has become a competitive advantage. Volume – rapidly address the most common issues that drive most inbound customer contacts. Reduce second-time calls with better FCR.

Call Center 196

Call Center Self Service Strategy Contact Center 196

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. They were designed to help your agents deliver a better customer experience. No matter how friendly, helpful, and professional your agent is, if your customer engagements are lengthy and repetitive, your customers aren’t going to be happy.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. Customer-facing AI technologies. Biometrics.

Technology 122

Technology Customer Service Contact Center Gamification 122

UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. They were designed to help your agents deliver a better customer experience. No matter how friendly, helpful, and professional your agent is, if your customer engagements are lengthy and repetitive, your customers aren’t going to be happy.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

TechSee

SEPTEMBER 18, 2019

After call work (ACW) refers to the tasks completed by a customer service agent once the call with the customer has been completed. Implementing proper after call work processes can go a long way toward improving the customer-company relationship. Why agents often neglect ACW.

Average Handle Time 84

Average Handle Time Contact Center CRM How To 84

Talkdesk

JULY 16, 2019

Performance Management generally requires a number of tools like call recording , quality monitoring , coaching , and gamification. How Call Center Performance Management Improves Customer Experience When a customer reaches out to your contact center for help with an issue, what do they expect?

Call Center 43

Call Center Management Average Handle Time Net Promoter Score 43

NobelBiz

FEBRUARY 22, 2023

Does your contact center have a dedicated team that’s ready and prepared to assist your customers at all times? If the number of agents available to handle calls falls below the number of agents on break, meetings/training, on after-call work (ACW), absent or sick, then a call center efficiency loss has already occurred.

Call Center 52

Call Center Tools Strategy Contact Center 52