Average Handle Time Brands Course Customer Care 
BlueOcean
OCTOBER 4, 2023
When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. The impact of bilingual support on the customer experience cannot be understated.
BlueOcean
MAY 13, 2021
Brand loyalty is a reflection of a customer’s commitment to a relationship with a given retailer or service provider. But, of course, the pandemic changed everything about all our relationships. Big brands—ones with resources and manpower—were ahead of the game. Convenience: First Among Equals.
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CSM Magazine
SEPTEMBER 8, 2023
In fact, recent research shows that 69% of agents reference background noise around them or customers as a key component of declining mental wellbeing. Yet, when compared to the time spent on drafting and updating website copy, agent training too often takes a backseat.
BlueOcean
MARCH 20, 2017
Did WAH move from something to be avoided to something to be embraced over the course of just a few years? After all, you’re already trusting your entire brand to an outsourced call center partner. Could your contact center partner really effectively supervise their contact handling efficiency? So what happened? Let’s chat.
BlueOcean
NOVEMBER 13, 2019
But the requirement for content review extends beyond the major social media players: from not-for-profit social activism platforms to game publishers to media content platforms, the need for and challenges of content review are a pressing concern for many brands as we approach the dawn of a new decade.
NobelBiz
FEBRUARY 22, 2023
Customer service is a critical aspect in ensuring a company’s and brand success. Naturally, the best approach to maintain an exceptional level of service is to serve customers through a contact center. Of course, it doesn’t come without its challenges and difficulties! As a result, they have less average handling time.
Zeisler Consulting
NOVEMBER 9, 2022
That said, if I didn’t really believe that there’s a better way to do things, I’d not have invented a new top-level CX metric of my own (the Brand Alignment Score ). Even operational measures (think: Average Handle Time, First Contact Resolution, etc.) Who wants simply satisfied Customers? how to improve it.
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