Article Contact Center e-support Wait Times 
NobelBiz
SEPTEMBER 21, 2021
Most customer relationship managers and contact center owners strive for the objective of addressing each client personally, rather than to a customer base as a whole. And how can technology reach expectations for contact center owners? Create trust between your contact center and your customer.
NobelBiz
FEBRUARY 7, 2022
In this article, we’ll take a look at Interactive Voice Response messaging and what it is. Contact Center Customer Experience always starts with how a customer feels before knowing how a particular technology works. And the premise of how customers feel when they call your contact center starts from your IVR messaging.
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NobelBiz
FEBRUARY 14, 2022
However, with the volume of calls and data generated on a daily basis in contact centers, managers and supervisors frequently feel overwhelmed. In this article, we will examine the most critical agent performance indicators and how to manage them in contact centers.
NobelBiz
JANUARY 17, 2022
However, it is obvious that insufficient training, incompatible interfaces and other factors might result in an increase of Average Handling Time. The AHT is a KPI that contact centers always strive to improve. But, how is the Average Handling Time (AHT) calculated? Everything is explained in this article.
NobelBiz
JANUARY 10, 2021
Mobility, flexibility, automation… the development of chatbots is the inevitable result of a ten-year technological convergence that has swept across all companies and contact centers. What are its advantages for contact centers? We answer it all, in this article. Why do call centers need a chatbot?
Comm100
NOVEMBER 13, 2022
Firstly, today’s consumers are increasingly demanding support that is fast and 24/7. When built well, chatbot software reduces support costs. Immediate support. Thanks to the directness of modern technologies, today’s customers increasingly expect an immediate response from support.
NobelBiz
AUGUST 11, 2022
That’s where CCaaS – Contact Center as a Service comes in. In this article, find out: How Cloud-Based Contact Center Solutions – CCaaS increase flexibility and agent productivity? In this article, find out: How Cloud-Based Contact Center Solutions – CCaaS increase flexibility and agent productivity?
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