Article Connections Gamification Multi-Channel 
GetFeedback
APRIL 17, 2019
In this article, we’ll discuss the key four reasons why some customers prefer to suffer silently and then leave you for your competitors. If you cover multiple communication channels (Aka omnichannel customer service ) , people will reach out: being able to choose the way to contact support simply makes it more convenient.
CSM Magazine
APRIL 15, 2021
Make your brand story part of the thought process – by helping agents to internalise your organisation’s brand story so it becomes second-nature when interacting with customers, whatever the channel. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story.
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ShepHyken
NOVEMBER 29, 2019
This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. According to a Salesforce’s connected shopper report , 79 percent of shoppers research a brand online before making a purchase in the store. And you know what that means?
RapportBoost
DECEMBER 10, 2018
While customer service is his primary expertise, Nate is able to leverage experience in professional services, marketing and sales to connect dots and solve the big problems. A multi-channel contact center is one that allows agents to interact with customers over several communication channels, where each channel operates in isolation.
ChurnZero
JULY 12, 2019
Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Outstanding brands create connections between customer needs and their solution.
Playvox
MARCH 21, 2024
One fun way to provide recognition is via a gamification solution. Ensure whatever solution you choose lets you schedule for the many channels in your contact center so you have coverage when you most need it – across all of your channels. For more ideas on ways you can motivate your agents, check out this article.
NobelBiz
AUGUST 28, 2023
In this article, we’ll explore actionable strategies that will help you revolutionize your contact center’s performance and create experiences that leave customers raving. Embrace modern solutions that streamline operations and ensure smooth communication across channels. Now, let’s move on to the next villain on the list.
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