NobelBiz
FEBRUARY 13, 2024
RELATED ARTICLE CRM Key Features For Customer Service Interactive Voice Response (IVR) An advanced Interactive Voice Response system allows customers to navigate through options using their voice or keypad inputs, efficiently directing them to the appropriate service or information, thereby enhancing self-service capabilities.
NobelBiz
FEBRUARY 14, 2023
Measure current dead airtime: To reduce dead air time effectively, you first need to know how much disquiet time is occurring in your current interactions.Through call recording and analysis tools. To adequately monitor and evaluate, you need to: First, regularly monitor and progress toward reducing dead air time.
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CSM Magazine
SEPTEMBER 8, 2023
Technology as an agent enabler Agents should be empowered with technology to help their day-to-day, rather than being held back by it – such as AI-driven software that ensures accurate call recordings and efficient customer routing, or software which removes background noise on both agent and customer sides.
NobelBiz
FEBRUARY 14, 2022
In this article, we will examine the most critical agent performance indicators and how to manage them in contact centers. After-call work time The after-call work time calculates the time required for call center agents to perform their tasks following each call.
NobelBiz
MARCH 21, 2023
With its inherent ability to automatically dial outbound calls to customers, allowing each agent sufficient time between calls, it skyrockets the number of calls daily and consequently contributes to the business’s success. Progressive dialers are also equipped with features that improve the quality of outbound calling.
NobelBiz
JULY 19, 2022
So, for people who are new to one of these sectors, there is a feature called whispering , a tool that can be described as discreet listening that might modify the way they are trained. In this article, we will explain what call whispering is and how its advantages may affect your contact center’s productivity and efficiency.
NobelBiz
APRIL 18, 2022
Modern customers want immediate and dependable solutions, which means your call center’s efficiency must be at its peak at all times. In this article, we detail all the methods to achieve call center efficiency, in terms of contact center technology, management and performance. What is call center efficiency?
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