delighted

SEPTEMBER 8, 2021

We sat down with Michael Bair, SVP of Customer Experience at FIGS to learn how his career learnings helped him build a flourishing CX program at the leading direct-to-consumer healthcare apparel and lifestyle brand for healthcare professionals. Can you tell us how you got started in customer experience? Very important.

Customer Experience 95

Customer Experience Healthcare Net Promoter Score Apparel 95

delighted

JULY 13, 2022

If so, you’ve experienced customer loyalty. And likely, if something in your customer experience with the brand has gone awry in the past, e.g., your order didn’t ship when they said it would or the item that arrived did not look like the item you ordered, the brand was eager to make it right – and in turn, that earned your loyalty even more.

Loyalty 88

Loyalty Measurement Customer Experience Net Promoter Score 88

ProProfs Chat

SEPTEMBER 20, 2019

companies lose more than $62 billion due to poor customer service. Bad customer service has become a major business problem today. Following a trip made from Chicago to Paris, Hasan Syed, one of the customers, was frustrated at British Airways’ inability to tackle the issue of lost luggage. Improves Customer Retention Rate.

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

delighted

NOVEMBER 20, 2020

Retail customer experience was predicated around these physical elements and touchpoints: Are the employees helpful? Does the store carry the products customers are looking for? Does their return policy make it easy for customers to easily exchange the product if it doesn’t match expectations? What is retail?

Retail 70

Retail Customer Experience Omni-Channel Effort Score 70

delighted

NOVEMBER 5, 2019

Retail customer experience was predicated around these physical elements and touchpoints: Are the employees helpful? Does the store carry the products customers are looking for? Does their return policy make it easy for customers to easily exchange the product if it doesn’t match expectations? What is retail?

Retail 40

Retail Customer Experience Omni-Channel Effort Score 40

SurveySparrow

AUGUST 1, 2022

Even though the products were great, the sales dried up ‘cause customers didn’t have a connection with her brand. She, in her process of revamping the business, wanted to know about NPS surveys, and one of her questions during the entire discussion was – What is a good NPS score? Net Promoter Score Calculation.

NPS 52

NPS Net Promoter Score Hospitality Survey 52

ProProfs Chat

AUGUST 21, 2020

By putting yourself in your customers’ shoes you can better understand their needs and concerns. Now, due to the ongoing COVID-19 pandemic , many small businesses are having a hard time communicating with their customers. Indeed, a thoughtful initiative to bridge the gap between businesses and customers in a pandemic-affected economy.

Culture 105

Culture How To Net Promoter Score Apparel 105