West Monroe
SEPTEMBER 17, 2023
Since you’re not wearing VR goggles today to engage with customers, it’s safe to say you made the right decision in not overturning your sales organization to a virtual sales process. So, what is gen AI, and how can it impact your sales organization? Consider an e-commerce company that sells fashion apparel.
Stella Connect
JULY 17, 2017
Three years ago, Lane Bryant’s contact center was something it “hid somewhere in a financial spreadsheet.” Fielding contacts (some 850,000 per year) left agents weary. Churn was predictably high: in a typical training class, only half stuck around long enough to make it to the contact center floor.
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NICE inContact
DECEMBER 9, 2015
As their customer support inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. Searching for the Ideal Contact Center System. Sales orders increased 56% and revenue 59%. Flexibility to handle growth.
CSM Magazine
APRIL 5, 2017
Outsource Consultants , a leading call center outsourcing advisory firm, hired call center industry veteran Dave LaBatt as the Vice President of Global Sales in March 2017. LaBatt will be responsible for assisting corporations with their global call center and BPO selection strategy.
GlowTouch
OCTOBER 7, 2020
GlowTouch is a Louisville-based company that provides personalized contact center, business processing, and technology outsourcing solutions for our clients’ customers. Anticipate future needs of the customer and use consultative approach with upselling and cross selling apparel and other products. About GlowTouch. Tonya Morgan.
ShepHyken
AUGUST 29, 2016
5 Smart Contact Center Strategies Designed to Improve the Customer Experience by Pam Bednarczyk. ShoreTel) Rising customer expectations and changing delivery preferences are forcing many companies to revisit their contact center processes.
Magellan Solutions
JANUARY 26, 2021
The majority of the closed-down stores were of the apparel businesses. But it is unclear what kind of demand they are seeing for items such as apparel and home goods. . 9 of a sale to its two biggest landlords. But the coronavirus finished what years of shrinking sales and spiraling losses started. billion debt load. .
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