Lumoa
FEBRUARY 9, 2023
Long-term actions are based on the analytics results of customer feedback. Both groups of technologies can be utilized to make analytics more actionable. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?
inQuba
MARCH 22, 2023
Could Net Promoter Score be disadvantaging your business? Businesses have implemented NPS (Net Promoter Score), and other measurement systems, to achieve CX success and superior customer experiences. 5/ Gamification NPS is easily gamed , especially when it’s made the most important thing and linked to KPIs.
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NobelBiz
FEBRUARY 27, 2024
Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly. By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction.
Retently
APRIL 18, 2024
The difference between Promoters and Detractors gives us the NPS score, helping businesses understand where they stand in terms of customer loyalty. In this context, in-app NPS (Net Promoter Score) surveys prove to be essential tools. But how do you encourage more users to take part without nagging them?
ProProfs Chat
SEPTEMBER 9, 2020
Net Promoter Score. Net Promoter Score or NPS is a customer loyalty metric that measures how likely someone is to recommend your brand to their friends and family. Based on the rating they provide, they are divided into three categories, these being promoters(9-10), detractors(0-6), and passives(7-8).
NobelBiz
AUGUST 28, 2023
Real-Time Analytic tools provide insights into agent performance, customer sentiment, and channel effectiveness, allowing for quick adjustments and data-driven decisions. Speech and Text Analytics can monitor interactions, identify trends, and uncover customer insights, enhancing agent training and performance optimization.
NobelBiz
FEBRUARY 22, 2023
Consider the Net Promoter Score. Industry leaders are incorporating voice analytics and artificial intelligence (AI) into products that identify the customer’s query or intent. You may also add gamification features to these dashboards to further engage and encourage employees in real time.
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