ViiBE Blog

MAY 13, 2021

Call center technology refers to these different software and hardware tools used to run a call center. Management systems keep track of call volume, route incoming calls, and perform data analytics in real-time. Some call centers handle inbound calls where the customer contacts the center.

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NobelBiz

MAY 25, 2023

Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform. In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. Call Center Software Vendors and CDP Integration.

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NobelBiz

NOVEMBER 27, 2023

Understanding Call Logs Call logging is a critical component of modern business phone systems, especially those that operate on Voice-Over-Internet-Protocol (VoIP) technology. However, with automated call logging, businesses can rely on technology to accurately capture and record all necessary call details.

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NobelBiz

OCTOBER 17, 2023

For call centers, ensuring that remote agents have access to consistent, reliable, and secure technology is of utmost importance. Power Your Contact Center with Work-From-Home Excellence Work-from-home (WFH) in contact centers enhances employee productivity, offers business flexibility, and maintains continuity during disruptions.

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NobelBiz

MARCH 12, 2024

Utilizing data analytics to gain actionable insights into customer behavior and preferences in real-time. Providing Personalized Customer Experiences: Unified CXM leverages data analytics and insights to understand specific customer preferences and behaviors. Enables quick service on the platform of their choice.

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NobelBiz

FEBRUARY 23, 2023

Simultaneously, analytics may give information on your consumers, workforce productivity, and other topics. CPaaS solution is a popular option nowadays since it provides several advantages to enterprises and contact centers. Efficiency Many firms are currently cash-strapped and cautious to invest in new technology.

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NobelBiz

FEBRUARY 23, 2023

Simultaneously, analytics may give information on your consumers, workforce productivity, and other topics. CPaaS solution is a popular option nowadays since it provides several advantages to enterprises and contact centers. Efficiency Many firms are currently cash-strapped and cautious to invest in new technology.

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NobelBiz

SEPTEMBER 19, 2023

In a call center, they’re the stumbling blocks to trust and efficiency. Brad Butler, Contact Center Software Consultant @NobelBiz Common Causes of Dropped Calls in Call Centers In a call center environment, every interaction with a customer is an opportunity either to build a lasting relationship or, unfortunately, to alienate someone.

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NobelBiz

MARCH 14, 2023

Compliance with these rules requires that collection agencies have the right technology, tools, and resources to ensure they are adhering to the guidelines. However, many agencies still rely on manual processes and outdated technology that can be prone to human error and compliance breaches. And pay extra attention to it.

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Call Experts

JULY 28, 2022

If your business has a lot of customer interaction , you’re probably wondering if a contact center is a suitable solution. . A contact center processes incoming calls and messages from existing customers and prospects. Training is an essential part of improving the efficiency of a contact center.

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NobelBiz

DECEMBER 14, 2021

In this article, we detail the best contact center strategies to reduce After-Call Work Time (ACW). The Key role of ACW for Contact Centers ACW is an abbreviation for “ after-call work.” It is a metric that assesses how long it takes call center agents to document and finish activities following each client encounter.

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NobelBiz

APRIL 5, 2022

The customer experience can make or break your business, so it’s important to understand the factors that make a great customer service representative and a great contact center. However, managing a contact center doesn’t come without its challenges and risks. And here are the 10 biggest call center factors risks.

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