SurveySensum

FEBRUARY 6, 2024

Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. So, what is a cancellation survey? A cancellation survey is a set of questions sent to users to determine why your customers are leaving. Happy customers stick around, right?

Survey 52

Survey Feedback User Experience Communication 52

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. The tool also provides various templates for the purpose, which are customizable to users’ needs. This includes weak customer support, limited integrations, and a steep learning curve.

Survey 52

Survey Multi-Channel Analysis Tools 52

GetFeedback

AUGUST 14, 2019

This is done with a formula to see the percentage of customers who selected very satisfied or somewhat satisfied against the whole of your customers surveyed. . Then multiply by 100 to see the percentage of satisfied customers. Then multiply by 100 to see the percentage of satisfied customers.

Customer Journeys 273

Customer Journeys Metrics How To Customer Satisfaction 273

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. Here’s a customer review talking about this limitation.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

CSM Magazine

OCTOBER 5, 2023

In light of National Customer Service Week (2-6 October), a new study has revealed that one in five Brits wastes up to 12 hours a year waiting to be served when eating out. Nearly a third admit that the cost-of-living crisis has made them less tolerant of poor customer service.

Customer Service 59

Customer Service Self Service Poor Customer Service Hospitality 59

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more.

NPS 52

NPS Multi-Channel Survey Feedback 52

SurveySensum

OCTOBER 10, 2023

It offers built-in dashboards and reports to gain a better understanding of survey results. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc. But with Delighted this option is a limitation. Here’s how.

Knowledge Base 52

Knowledge Base Multi-Channel Survey Feedback 52