Stella Connect

MARCH 30, 2022

Customer service leaders know it’s critical to recognize and reward top performance, but many of them lack a complete rewards program. In our own conversations with leaders, we’ll hear about challenges related to budgeting a rewards program or just not being able to effectively measure performance.

Rewards Programs 52

Rewards Programs Call Center How To Contact Center 52

Stella Connect

MARCH 12, 2018

But many of them don’t have a formal call center rewards program in place. Some of them tell us, “I don’t have a budget for a rewards program” or “I’m not measuring performance systematically, so there’s no good basis for it.”. Designing a Call Center Rewards Program: 3 Questions You’ll Need to Address.

Rewards Programs 61

Rewards Programs Call Center How To Contact Center 61

Stella Connect

MARCH 12, 2018

But many of them don’t have a formal call center rewards program in place. Some of them tell us, “I don’t have a budget for a rewards program” or “I’m not measuring performance systematically, so there’s no good basis for it.”. Designing a Call Center Rewards Program: 3 Questions You’ll Need to Address.

Rewards Programs 40

Rewards Programs Call Center How To Contact Center 40

CX Journey

JULY 13, 2017

Herb Kelleher, Southwest Airlines. Employee Engagement is not. a strategy a mandate employee motivation employee recognition something that is "done" (I read an article once that included a note about "if employee engagement is done properly.") Employees obviously have ownership in this thing called engagement: it comes from within them.

Employee Engagement 128

Employee Engagement Engagement Rewards Programs Airlines 128

Inbenta

JUNE 30, 2021

Gol Airlines. Gol Airlines. As one of the major Airlines in South America and Brazil, Gol Airlines was struggling to keep up with responses for all customer support requests. Some of the great features: It is connected with the Airlines systems. Contents: Introduction. TravelClub. Benefit Cosmetics. TravelClub.

Chatbots 105

Chatbots Examples Self Service Insurance 105

Qualtrics

APRIL 22, 2020

Find out how Conjoint/MaxDiff can help you use real-time feedback to develop the products and services your customers need both now, and as you emerge from the other side of the coronavirus crisis. Food and beverage companies, cruise lines, airlines, and hotels are facing some unique challenges as people are forced to stay home.

Hospitality 29

Hospitality Retail Rewards Programs Analysis 29

Service Untitled

APRIL 14, 2010

Their rewards program provides 2 points for every dollar spent at Nordstrom’s and provides for 1 point when I use the card elsewhere. I can also convert points to miles on many different airlines, and use the points and redeem them at various hotels and Hertz car rentals.

Rewards Programs 41

Rewards Programs Hotels Travel Airlines 41