ViiBE Blog
APRIL 7, 2021
What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. The key to this is improving feedback collection from customer service agents.
ViiBE Blog
APRIL 7, 2021
What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. The key to this is improving feedback collection from customer service agents.
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ShepHyken
JANUARY 26, 2022
In the past, companies have sent me surveys that were so long I became tired – or fatigued – at some point during the survey, and as a result, I wouldn’t complete it and therefore the company never received my feedback. If I have something to say, I’m happy to share some feedback. Feedback is nothing if you don’t do anything with it.
ShepHyken
OCTOBER 18, 2021
And the change is good for both the customer and the business willing to keep up with the changes. United Airlines Partners With Paypal for Contactless Onboard Purchases by Alison Fox. Is United Airlines just another business accepting online payments? Improve Customer Experience & Your Brand With Feedback by Jason Grier.
ShepHyken
JANUARY 22, 2018
My Comment: This is a fascinating article with a focus on customer service delivered through social channels. The authors started by surveying 400,000 customers who interacted with brands in the airline and wireless industries to find out how much more customers would spend if they received better service.
Stella Connect
MARCH 30, 2022
Agents with the highest customer ratings. The third method is to use real-time customer feedback to guide your rewards program. The combined benefits of a feedback-based rewards program make it a particularly effective way to drive agent engagement.
ShepHyken
MARCH 31, 2018
One of the best examples of a complaint that went viral was Dave Carroll’s YouTube video about when United Airlines broke his guitar. So, I went on Twitter and direct messaged American Airlines that I was going to miss the flight. That’s the way social customer care should be handled. Their response time was excellent.
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