Experience Investigators by 360Connext

MAY 16, 2023

This proactive, customer-focused approach made me a loyal customer. Sometimes proactive problem-solving is simply communicating directly with the customer. Southwest Airlines, while still recovering from their holiday-time meltdown, is known for proactively addressing customer concerns.

Airlines 143

Airlines Feedback Customer Service Representative Contact Center 143

LiveChat

AUGUST 3, 2018

They know me right when I call – they already have my phone number to identify me with, the customer service representatives greet me with my name right away and the problem gets tackled in a jiff, all thanks to the magic of information. My favorite companies are ones that spare me the rigmarole entirely.

Customer Focused 28

Customer Focused Company Multi-Channel Airlines 28

Service Untitled

APRIL 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

Customer Focused 41

Customer Focused Customer Service Representative Policies Training 41

Beyond Philosophy

DECEMBER 11, 2014

In the final of our series of nine posts about the parts of your organization that affect Customer Centricity, we have the Top Ten Mistakes Cultures Make with Customer Experience : Senior management and back office employees are not spending time with Customers. This revealed how they thought of Customers.

Culture 134

Culture Customer Experience Customer Centricity Airlines 134

Tricia Morris

JUNE 26, 2015

Said Branson on the importance of customer service to where he is today: “Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn’t have customer service.

Customer Service 40

Customer Service Net Promoter Score Poor Customer Service Customer Service Representative 40

SurveySensum

FEBRUARY 20, 2024

Communicate Values: Clearly communicate the importance of customer-centricity and how it aligns with the organization’s values and goals. Ensure that every team member understands their role in delivering exceptional customer experiences. Brand Example: Southwest Airlines provides a seamless and simplified service for customers.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Communicate Values: Clearly communicate the importance of customer-centricity and how it aligns with the organization’s values and goals. Ensure that every team member understands their role in delivering exceptional customer experiences. Brand Example: Southwest Airlines provides a seamless and simplified service for customers.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52