Airlines Customer Focused Customer Service Representative Multi-Channel 
LiveChat
AUGUST 3, 2018
They know me right when I call – they already have my phone number to identify me with, the customer service representatives greet me with my name right away and the problem gets tackled in a jiff, all thanks to the magic of information. For brands, it’s not about being multichannel any more, it’s about being channel agnostic.
Tricia Morris
JUNE 26, 2015
Said Branson on the importance of customer service to where he is today: “Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn’t have customer service.
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