Kustomer

OCTOBER 7, 2021

Ruth finds that even with this advanced technology in the customer sphere, so many companies are still behind the times and their contact centers are mere “cost centers” rather than “revenue centers.” Turning your contact center into a revenue center is done easily when agents are providing proactive customer support.

Banking 98

Banking Contact Center Airlines e-support 98

transcosmos Information Systems

JULY 24, 2016

Thus, providing superb customer service support should be on top of your priorities. As mentioned, technology has changed the way consumers expect to receive customer service support, and telcos are faced with fuming customers expecting always-available support and prompt solutions in different channels, particularly in social media.

Industry 48

Industry Customer Service Telecommunications e-support 48

Kustomer

NOVEMBER 25, 2021

If you’re a retailer, a great store experience, if you’re an airline, a great inflight experience, like there are awesome places to delight customers, and you should keep doing that stuff by all means otherwise, what’s the point of being in business, right? And as a company you have got to handle the baggage.

Customer Service 98

Customer Service Effort Score Self Service Customers 98

Customer Bliss

JULY 19, 2018

You need a plan and you need to take baby steps,” said Sue Martin Homes , Global VP of Customer Service at Newegg , the leading tech-focused e-retailer in North America. “You can’t change Rome in a day. Assess the Current State and Build a Plan for Progression. About Sue Martin Homes.

Customer Focused 129

Customer Focused Multi-Channel How To e-support 129

ClearAction

MARCH 22, 2024

Non-quotation phrases are from Lynn Hunsaker.) “Commercial operations are increasingly out of sync with the customer journey they support.” United Airlines passenger dragged off a flight: PR nightmare, customer churn, stock plunge. ” Why? ” (silos!)

Sports 62

Sports Chief Customer Officer Conference Customer Centricity 62

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130