Playvox
APRIL 27, 2023
Contact center trends can directly impact success. For the greatest impact and a clear competitive edge, contact center leaders must choose wisely when making business decisions about the trends to prioritize and implement in their organizations — because all change, even positive change, costs time and resources.
Talkdesk
OCTOBER 31, 2019
Assessing a contact center’s effectiveness and efficiency can leave you without a “trick or treat” option, so Talkdesk has 13 scary-good Key Performance Indicators (KPIs) to keep an eye out for this Halloween and beyond. Let’s carve together the big pumpkin that is your contact center metrics.
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NobelBiz
FEBRUARY 22, 2023
In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center. From a contact center perspective, customers now expect to contact a company when and how it is convenient for them. It is already existent and applicable in contact centers.
NobelBiz
FEBRUARY 22, 2023
In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center. From a contact center perspective, customers now expect to contact a company when and how it is convenient for them. It is already existent and applicable in contact centers.
TechSee
JUNE 16, 2022
At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Jim Iyoob, Chief Customer Officer at Etech Global Services. Follow on LinkedIn.
ijgolding
JANUARY 22, 2018
A website that is hard to read or hard to navigate will result in higher drop-off and cart abandonment rates, when building and testing your site imagine that you are the customer and make the process as easy and enjoyable as possible. Please note, this article was written by Customer Contact Week.
Playvox
JUNE 22, 2023
Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. What Are Call Center Efficiency Metrics? Call center managers need metrics to successfully measure agent performance and improvements to call center operations.
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