Magellan Solutions

JULY 5, 2021

First time to outsource a contact center to handle inbound customer support for their live-streaming platform. Customers are from the United States and Canada, who subscribe to the service through cable TV or satellite TV operators. Call Abandonment Rate (CAR) decreased by 65%. contact-form-7].

Omni-Channel 52

Omni-Channel Customer Service Average Handle Time e-support 52

Playvox

JULY 31, 2023

Related Article: How to Enhance the Agent Experience for Your Hybrid Contact Center Team Business And Customer Outcomes Of Employee Self-Service Using a workforce management solution to optimize how you use your resources is vital in today’s omnichannel environment. Agents cannot perform with inadequate shift coverage.

Self Service 85

Self Service Management Contact Center ROI 85

Playvox

APRIL 27, 2023

Contact center trends can directly impact success. For the greatest impact and a clear competitive edge, contact center leaders must choose wisely when making business decisions about the trends to prioritize and implement in their organizations — because all change, even positive change, costs time and resources.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

NobelBiz

FEBRUARY 22, 2023

In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center. Companies will utilize dynamic display more and more to strengthen the customer experience, such as sharing their social media content and the favorites of their consumers posted on Facebook or Twitter.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center. Companies will utilize dynamic display more and more to strengthen the customer experience, such as sharing their social media content and the favorites of their consumers posted on Facebook or Twitter.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. What Are Call Center Efficiency Metrics? Call center managers need metrics to successfully measure agent performance and improvements to call center operations.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

SurveySensum

JULY 20, 2023

Let’s start by understanding the four common types of customer churn in retail and discover effective solutions for each of them. By doing so, you can proactively work towards reducing churn and improving customer retention. Retailers can automate contact centers and warehouses, enabling quicker and more efficient service.

Retail 52

Retail Feedback How To Self Service 52