article thumbnail

The State of Automated Customer Service in 2023

Comm100

Best of all, bringing all these benefits to a customer service environment comes with significant return on investment. Voice bots that communicate with customers through digital voice and telephony channels using the latest machine learning AI to eliminate long wait times. billion USD by 2030. Travel: 16%. Finance: 5%.

article thumbnail

Comparing Outsourcing Quotes: 8 Things to Look Out For

Magellan Solutions

Other common tasks outsourced by small businesses: Digital Marketing (34%) Development (28%) Customer Service (24%) Human Resources (24%) By 2030, it is anticipated that the market for business process outsourcing would be worth US$525 billion, as demonstrated in Grandview Research.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

A practical approach to implementing Industry 4.0 in manufacturing

West Monroe

From conversations at the Manufacturing Leadership Council’s December 2023 Manufacturing in 2030 event, it became clear that the industry is still far from delivering on the vision of Industry 4.0. Although we have been discussing the value of industry 4.0

article thumbnail

How digital and sustainability alignment can drive value for manufacturers

West Monroe

We believe that aligning the digital journey with the sustainability journey can advance both goals and drive greater overall return on investments. Dow recently announced its accelerated commitment to deliver 3 million metric tons per year of circular and renewable solutions by 2030. This is where being digital comes in.

Metrics 52
article thumbnail

How digital and sustainability alignment can drive value for manufacturers

West Monroe

We believe that aligning the digital journey with the sustainability journey can advance both goals and drive greater overall return on investments. Dow recently announced its accelerated commitment to deliver 3 million metric tons per year of circular and renewable solutions by 2030. This is where being digital comes in.

Metrics 52