NetBase

JULY 2, 2020

Purchasing from mobile phones has become the new norm for consumers, so much so that mcommerce (mobile commerce) is set to dominate UK ecommerce retail sales in the coming months. And keep these stats in mind as you go: The grocery segment of eCommerce is expecting explosive growth by 2026. 67% of millennials prefer to shop online.

Ecommerce 56

Ecommerce Sales Retail Trends 56

BirdEye

DECEMBER 21, 2022

TikTok saw a whopping $4 billion in advertising revenue in 2021 alone, and that number is expected to triple by 2026. They’re easier to produce and easier to consume, which is ideal because the average human attention span is just eight seconds. The creator economy has forever changed how content is produced and consumed.

Social Media 97

Social Media Trends Video Brands 97

Answer Dash

OCTOBER 15, 2019

Self-service is taking over and becoming a key player in the customer service market, and both companies and consumers should take notice. Of course, this isn’t always the case - for the 20% of questions that are complex , personalized, high-value interactions, customer representatives are great. in the forecast period of 2019 to 2026.

Self Service 52

Self Service Software Marketing Customer Relationship Management 52

Optimove

JANUARY 16, 2024

To the Stakeholders of Optimove: At Optimove, we have the job of ensuring that leading brands create deep, lasting relationships with their consumers. However, this method has proven rigid and unable to meet consumers on their terms. Similarly, marketers cannot predict each consumer’s journey.

Net Promoter Score 52

Net Promoter Score CRM Analytics Telecommunications 52

NobelBiz

MARCH 26, 2020

There are as many cases as there are industries, so you can apply this basic model to any business: Does your business have multiple channels of communication with consumers? Of course, the definition of omnichannel also differs depending on your business. If yes, your business uses a multichannel tactic. This is not true.

Omni-Channel 52

Omni-Channel Contact Center Call Center Communication 52

NetBase

JUNE 3, 2020

In this trend analysis, we’ll share consumer and market intelligence around: The accelerated telehealth trend; how COVID-19 made a luxury item the norm. billion by 2026. They conducted their own consumer survey before launching fully into telehealth. But all of this doesn’t mean a thing if consumers aren’t on board.

Healthcare 64

Healthcare Insurance Trends Video 64