CustomerSuccessBox

MARCH 2, 2022

million in USD (2026). from 2021 – 2026. The accelerating growth in the customer success industry is due to: Digitization, Increased volume of data, and Advanced analytics solutions. These help in reducing churn and monitoring of customer health scores, and of course the arrival of cloud deployment.

Software 52

Software Customer Success Marketing Transportation 52

Optimove

JANUARY 16, 2024

First, an overview of the State of the CRM Marketing Industry: Since our founding in 2012, we’ve understood that consumers go through a mix of rational, emotional, analytical, and illogical phases in their journey toward making a purchase. It involves a blend of rational, emotional, and analytical factors.

Net Promoter Score 52

Net Promoter Score CRM Analytics Telecommunications 52

BirdEye

DECEMBER 21, 2022

TikTok saw a whopping $4 billion in advertising revenue in 2021 alone, and that number is expected to triple by 2026. Your best course of action is to be prepared for a potential crisis before it reaches your business. Social media analytics: Definition, types, and importance How to craft a social media content strategy.

Social Media 97

Social Media Trends Video Brands 97

inmoment

MARCH 3, 2020

It’s one of the reasons the Customer Experience Management market is expected to grow significantly over the next six years, reaching nearly $24 billion by 2026 , as businesses invest in technology to measure customer experience and feedback. As a result, understanding customer needs – and then meeting them – is a challenge.

Measurement 52

Measurement Feedback Touchpoint Survey 52

NetBase

AUGUST 21, 2020

As a matter of fact, the industry is projected to push past $266B by 2026. Take a look at the scatterplot below which shows the patient analytics cluster blowing the rest out of the water in terms of investiture. And that certainly extends to our health as telemedicine is expected to see over a 64% growth over last year.

Marketing 52

Marketing Trends Analysis Consumers 52