Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. Both groups of technologies can be utilized to make analytics more actionable.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

TechSee

FEBRUARY 5, 2019

The user effectively becomes the hands of the equipment supplier, boosting satisfaction and engendering long-term loyalty. AI-powered live video assistance covers the full user experience spectrum, from unboxing and installation to troubleshooting and upgrading, creating better customer experiences and slashing costs in the process.

Trends 173

Trends Customer Experience Self Service ROI 173

SurveySensum

JULY 13, 2023

You must not launch an NPS survey here – that’s why it is imperative to know which survey to send at which touchpoint!] → “On a scale of 1-5, where 1 is ‘Very Difficult’, and 5 is ‘Very Easy’, how would you rate the ease of the payment process during your recent shopping experience with us?

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 13, 2023

You must not launch an NPS survey here – that’s why it is imperative to know which survey to send at which touchpoint!] → “On a scale of 1-5, where 1 is ‘Very Difficult’, and 5 is ‘Very Easy’, how would you rate the ease of the payment process during your recent shopping experience with us?

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

NOVEMBER 7, 2023

Mobile customer experience refers to the overall quality of interactions and experiences that customers have with a business through mobile devices. According to Google , 52% of users said that a bad mobile experience made them less likely to engage with a company. It is your product and category page.

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52

BirdEye

APRIL 17, 2023

Recent statistics reveal the subscription economy will be a trillion-dollar economy by 2025. A subscription business model is also a great way for a business owner to navigate difficult times that may bring low sales and profits. And the business gets opportunities to retain existing customers for a longer period.

Customer Retention 98

Customer Retention Consumers Strategy Tips 98

VDS

OCTOBER 2, 2023

Experience with integrating various contact center tools and platforms, such as CRM systems, workforce management software, and analytics tools, shows that your partner understands how to create a seamless customer experience across different touchpoints.

How To 52

How To Customer Journeys Contact Center Analytics 52