Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? The company started out as a survey tool for academics and has grown into a multi-product feedback software.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

SurveySparrow

FEBRUARY 18, 2024

Seamless Feedback Collection Capture feedback effortlessly through various channels including email thermometers, embedded surveys, and signature thermometers for popular email platforms. More Features Needed: Some businesses need extra features like surveys across different channels, linking with CRM systems, or specialized surveys.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Kustomer

JANUARY 7, 2024

Intercom has earned a respectable brand name as an AI-powered messaging and help desk system. For example, if you’re deeply integrated with a CRM system, you might find that Intercom doesn’t offer the direct connection you need. This will ensure every concern is addressed and resolved, with no issue left unresolved.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97

Retently

MARCH 26, 2024

It should offer the necessary features and functionalities, fit within your budget, integrate smoothly with your existing systems, and be intuitive enough for all users involved in the survey process. Integration and Flexibility Your survey tool shouldn’t be an isolated system.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

InMoment XI

DECEMBER 7, 2023

As your organization starts your customer experience management efforts, you need to consider how to measure it. CX is a multi-layered concept, and to truly understand customer experience at scale, you need to have a good understanding of customer experience KPIs and metrics.

Metrics 260

Metrics Net Promoter Score Measurement Effort Score 260

AWS Machine Learning

APRIL 8, 2024

In January 2024, Amazon SageMaker launched a new version (0.26.0) You can use these as a rough estimate of model confidence by computing the joint probability of a sequence as the sum of the log_probs of the individual tokens, which can be useful for scoring and ranking model outputs.

Effort Score 88

Effort Score Multi-Channel Groups Exercises 88

SurveySparrow

JANUARY 5, 2024

Imagine having an intelligent assistant that automates tasks, crafts spot-on emails, and effortlessly teams up with your CRM system. Lead Scoring: Ever wish you had a magic wand to know which leads are hot? ActiveCampaign’s lead scoring does just that. Multi-Channel Distribution: Reach your audience where they are.

Multi-Channel 52

Multi-Channel Comparison Survey Social Media 52