SurveySparrow

FEBRUARY 22, 2024

Customer Support and Feedback Tools: Listening and Responding to Customer Needs THE key to successful customer retention is listening to what they say. And for this, customer support and feedback tools are essential. It can be through surveys, reviews, or direct support interactions. Suppose an e-commerce website.

Customer Retention 52

Customer Retention Software Gamification e-support 52

SurveySparrow

FEBRUARY 18, 2024

You can create your account in a span of a few minutes and start sending out email surveys that bring instant results. Key Features Survey Creation Made Simple Easily create surveys with the intuitive survey wizard and access a vast email library and embedded thermometer templates.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

SurveySensum

NOVEMBER 23, 2023

NPS tool helps you survey your customers’ loyalty, categorize them as per their satisfaction data, and keep in touch with them. A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc.

NPS 52

NPS Net Promoter Score Software Tools 52

SurveySensum

MAY 31, 2024

” reveals a survey by CMSwire. 10 Ways to Leverage AI for Customer Experience (CX) in 2024 Now that you’ve understood how important AI is for customer experience in the current business landscape, let’s see the top 10 ways you can incorporate this technology in your CX domain in 2024.

Omni-Channel 52

Omni-Channel Self Service Customer Experience Chatbots 52

InMoment XI

JANUARY 9, 2024

Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication. Software company PandaDoc uses multiple surveys to monitor customer sentiment and improve product experience.

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

SurveySensum

JUNE 4, 2024

Popular tools like Qualtrics, Medallia, etc are not suitable for the needs of small businesses as they are expensive, and have way too advanced features with extra price and also without any implementation support or CX consultation. They can range from simple survey tools to complex data analytics platforms. G2 Review : 4.4/5

Tools 52

Tools Marketing Analysis e-support 52

Kustomer

FEBRUARY 29, 2024

Primarily tailored for e-commerce businesses, this tool efficiently manages tickets, centralizes customer communication via a shared inbox, and automates numerous routine tasks. One of Gorgias’s greatest assets is its robust integration with the e-commerce platform Shopify. Paul Ferrill, giving it a 3.0/5.0

e-support 52

e-support Feedback Multi-Channel Self Service 52