Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. 78% of customers have backed out of a purchase due to a poor customer experience (CX).

Self Service 208

Self Service Customer Journeys Analysis Feedback 208

SurveySensum

FEBRUARY 14, 2024

But before we jump into our top 10 picks for 2024, let’s take a moment to understand what employee feedback really is. These tools come in all shapes and sizes – from simple survey tools to fancy platforms with features like sentiment analysis and automated reporting. Well, you’re in the right place!

Tools 52

Tools Feedback Analysis Survey 52

West Monroe

DECEMBER 20, 2022

In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change. We believe that aligning the digital journey with the sustainability journey can advance both goals and drive greater overall return on investments. This is where being digital comes in. The result?

Metrics 52

Metrics Roadmap Leadership Analytics 52

West Monroe

DECEMBER 20, 2022

In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change. We believe that aligning the digital journey with the sustainability journey can advance both goals and drive greater overall return on investments. Focus beyond the four walls of manufacturing.

Metrics 52

Metrics Roadmap Leadership Analytics 52

Retently

MARCH 26, 2024

Some may require advanced analytics capabilities to dive deeper into open-ended responses, while others prioritize survey customization options or the availability of industry-specific survey templates. It also includes advanced analytics powered by AI, workflow management tools, and reliable security features.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

SurveySparrow

MARCH 9, 2024

At the same time, the report also discusses how the customer retention expenditure can be reduced by 25% as well. 9 Best Voice of Customer (VoC) Tools in 2024 We have reviewed each tool of their features, pricing, and more, and have considered those tools that are VoC-focused and those that offer VoC tools. So, let’s begin.

Tools 52

Tools Voice of Customer Touchpoint Social Media 52

BirdEye

MARCH 22, 2024

Detailed follower analytics A good follower tracker for Instagram should offer detailed analytics, not just follower counts. This allows you to centralize analytics and streamline your social media management. Offers comprehensive analytics to track the performance of their social media campaigns.

Social Media 58

Social Media Strategy Multi-Channel Analytics 58