2023 e-support How To Omni-Channel 
SurveySensum
NOVEMBER 23, 2023
How to choose the right NPS tool? How to choose the right NPS tool? You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. What is an NPS tool? to help you make the most of your NPS survey.
NobelBiz
FEBRUARY 21, 2023
Call centers have developed dramatically over the past few years and will continue to do so in 2023. This article will cover 10 of the most important and impactful call center trends you need to follow in 2023. The cloud can also enable omnichannel strategies, enabling businesses to communicate with people via their preferred channels.
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NobelBiz
FEBRUARY 15, 2023
Call centers have developed dramatically over the past few years and will continue to do so in 2023. This article will cover 10 of the most important and impactful call center trends you need to follow in 2023. The cloud can also enable omnichannel strategies, enabling businesses to communicate with people via their preferred channels.
ShepHyken
APRIL 3, 2023
How AI is Changing the Jobs of Call Centre Workers by Vanmala Subramaniam (The Globe and Mail) Starting this summer, travellers impacted by unexpected flight delays or cancellations will no longer need to have phone conversations with human call-centre agents. My Comment: AI is changing the way companies manage customer support.
Kustomer
JUNE 7, 2023
Customer Experience Trends in 2023 At the outset of 2022, a post-pandemic global economic recovery effort was gaining momentum and supply chain issues were beginning to ease. Currently, we’re seeing a rise in the use of SMS, social media messaging, and live chat support.
NobelBiz
JULY 4, 2023
over the forecast period (2023 – 2028). Organize comprehensive training sessions to ensure all agents understand how to use the technology effectively. A case in point is a Michigan-based e-commerce firm that recorded a 60% increase in customer retention rates after implementing Automated Interaction Summaries.
SurveySensum
JULY 20, 2023
Now, you might be wondering how to achieve this. Here’s how to fix that. But how to resolve this issue? This can be frustrating, especially if you’re not sure what’s causing the issue or how to address it. For example , you bought a pair of sunglasses from an eyewear brand but never visited the website again.
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