InMoment XI

FEBRUARY 7, 2024

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. They’re engaging with hotels from any number of channels, including web browsers, mobile apps, messaging channels, social media, and review sites—among others. 2023 Edelman Trust Barometer. ( [link] ).

Hotels 260

Hotels Guest Experience Travel Chatbots 260

SurveySparrow

JULY 23, 2023

But as we journey through 2023, a different tale is being written. So, let’s turn the page and explore the top customer experience trends of 2023 that are shaping this exciting narrative. Similarly, advancements in artificial intelligence have given rise to trends like AI-powered chatbots and virtual assistants.

Trends 52

Trends Self Service Customer Experience Omni-Channel 52

BirdEye

AUGUST 7, 2023

13 Auto repair marketing strategies you should check out Strategies to retain existing customers Trends in auto repair marketing in 2023 What are the best platforms for advertising auto repair services? 13 Auto repair marketing strategies you should check out The auto repair industry was worth $880 million in 2023 alone.

Strategy 52

Strategy Sales Marketing Social Media 52

Optimove

DECEMBER 28, 2023

The Big Picture: With 2023 in the books, it’s time to pave the way for continued innovation and more meaningful customer connections in the year ahead. Invest in customer engagement strategies, such as loyalty programs, email marketing, and social media engagement, to keep customers coming back.

CRM 69

CRM Marketing Social Media Analysis 69

SurveySensum

JULY 18, 2023

According to the ‘ The State of Personalization 2023 ’ report by Segment, 85% of businesses believe they are offering personalized experiences, but only 60% of consumers seem to think that’s the case. Extend personalization to other channels as well, such as social media platforms and emails.

Retail 52

Retail Customer Experience Chatbots Touchpoint 52

SurveySensum

JULY 4, 2023

In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4 Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. billion , representing a 9% growth compared to the same period in 2022.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4 Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. billion , representing a 9% growth compared to the same period in 2022.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52