TechSee

DECEMBER 16, 2021

In the last few years, the customer service industry has been upended by a combination of new pandemic-driven ways of working, the growing trend of digital transformation, and the continuously rising bar for positive customer service experiences.

Call Center 124

Call Center Trends Self Service Contact Center 124

Retently

APRIL 5, 2024

Key Takeaways A successful in-store customer experience strategy hinges on optimized store layout, interactive elements, demos, and personalized customer service, which all contribute to improved customer satisfaction and loyalty. Personalized Customer Service There is no substitute for excellent customer service.

Retail 78

Retail Engagement Strategy Customer Experience 78

CSM Magazine

SEPTEMBER 8, 2023

But as the industry matures, so does the challenge of keeping customers loyal and engaged. As of 2022, global e-commerce sales surpassed $5.7 Yet, this boom also means that online stores face stiff competition in attracting and retaining customers. Gamification is like the sprinkle of excitement atop the cake of shopping.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

NobelBiz

APRIL 18, 2023

Hyper efficiency is a term used to describe the streamlining of processes to increase productivity, reduce costs, and improve customer service. It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals.

Contact Center 52

Contact Center Call Center Management Gamification 52

Playvox

DECEMBER 21, 2022

Those concerns might be why almost half of the contact center leaders in our 2022 remote work research study told us that they’re bringing agents back to the office this year. For their part, the managers in our study believe they’ve done a good job supporting their remote customer service teams. So why the disconnect?

Contact Center Software 52

Contact Center Software Contact Center Software eBook 52

SurveySparrow

NOVEMBER 20, 2022

Freshdesk and Zendesk are the two mammoths of the customer service software category. To help you decide which software to choose, we’re going to compare Freshdesk and Zendesk based on seven essential features of customer service software. Customization and branding. Pricing and plans. Ticket management.

Self Service 52

Self Service Comparison Analytics Gamification 52

SurveySparrow

DECEMBER 15, 2021

According to recent Salesforce statistics , it has more than 150,000 customers. From customer service to marketing, teams of all kinds use and extend Salesforce to work more efficiently. So to help your search, we have made a list of the best 12 integrations in Salesforce for 2022. What gives? SurveySparrow. Breadwinner.

Gamification 52

Gamification CRM Training Financial 52