ShepHyken

JANUARY 10, 2022

Target Delight Instead of Satisfaction | How to Drive Delight the Mercedes-Benz Way by Joseph Michelli. 12 Strategies Businesses Can Use to Show Appreciation for Their Customers by Rolling Stone Culture Council. And, more than how much we love our customers, how can we show them how much we love our customers?

Customer Service 77

Customer Service Loyalty Programs Loyalty Sales 77

ShepHyken

JUNE 6, 2022

They could grow 10x faster, however, their obsession with their operational excellence, customer experience, and internal culture will not allow them to compromise any of those for more units and higher sales. The first tip reminded me of a strategy where customers send in videos about how they use products. I love his articles.

Customer Service 68

Customer Service Loyalty Programs Hotels Loyalty 68

ShepHyken

DECEMBER 6, 2021

It’s baked in the culture. How about “customer care?” And, there’s the strategy of customer loyalty programs. This excellent article will show you how marketing and CX belong together, and specifically, how content marketing is part of CX. How to Improve Employee Retention by Zoe Leibling.

Self Service 68

Self Service Customer Service Chatbots Customer Care 68

ShepHyken

OCTOBER 10, 2022

The Experience Advantage: How to Supercharge Your Brand’s Growt h by Peter Aitken. Kantar) How can brands make sure that their customer experience (CX) is different to competitors? The Secret to Building Brand Devotion is Not a Loyalty Program. Often, companies believe they will create loyalty from loyalty programs.

Customer Service 13

Customer Service Customer Centricity Loyalty Programs Loyalty 13

SurveySensum

JUNE 1, 2023

In this blog, we discuss the importance of NPS benchmarking in retail, the factors affecting it, how to benchmark NPS in retail, and more. Factors to Consider while Benchmarking NPS in Retail How to Benchmark NPS in Retail? Customer preferences, cultural nuances, and market dynamics vary with country or region.

NPS 52

NPS Retail Effort Score Net Promoter Score 52

Currency Alliance

DECEMBER 7, 2021

There certainly are important topics (trends maybe) that are getting a great deal of attention from loyalty marketers, and we will list them below, but knowing what is becoming popular in one part of the world, or in a specific industry, shouldn’t have much influence on what your company should focus on in 2022.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

SurveySensum

MAY 19, 2023

The answers to these questions can point out where banks need to improve, what new things they can try out, and how to boost customer satisfaction and loyalty. In this guide, we’re going to take a deep dive into why NPS is so important for banks and financial services, how to work it out, how to use it to get better, and more.

Banking 52

Banking NPS Industry Net Promoter Score 52