BlueOcean

JULY 13, 2023

By 2022, fans were starved for action. As a result, record numbers of attendees and, consequently, record-high inbound customer service volume were projected for the 2022 championships. Blue Ocean was thrilled to partner with our client over the course of this event. Just fill out the form below.

Case Study 276

Case Study Sports Customer Care Study 276

BlueOcean

JANUARY 9, 2018

Forget AI being the future of the contact center. AI is the now of the contact center. What Does AI Customer Service Look Like? Artificial intelligence in the contact center is one significant piece of the puzzle that is omni-channel customer service. How Will AI Impact Customer Experience?

Omni-Channel 191

Omni-Channel Customer Care Contact Center Case Study 191

Playvox

MAY 2, 2023

While it might seem like just about everything is in the cloud these days, many contact centers still haven’t taken the leap. But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. What Does Moving To The Cloud Mean?

Contact Center 52

Contact Center Omni-Channel Contact Center Software Gamification 52

NobelBiz

MARCH 29, 2022

It is becoming increasingly prevalent and noticeable due to digital communication platforms that encourage multichannel interactions between customers and contact centers. In the contact center sector, customer engagement is one of the strategic objectives of many companies today.

Contact Center 52

Contact Center Customer Engagement Engagement Call Center 52

NobelBiz

JANUARY 17, 2022

The AHT is a KPI that contact centers always strive to improve. Of course, there are rational answers to this organizational challenge, including reducing call center AHT while also ensuring quality work and performances. What is the Average Handling Time (AHT) for Contact Centers?

Average Handle Time 52

Average Handle Time Contact Center Management Call Center 52

BlueOcean

APRIL 20, 2023

I first met Sean back in June of 2022 when he was awarded the title of Best Contact Center Executive at The Contact Center World Awards in Orlando, Florida. Because nobody wakes up as a 13-year-old and says, “Oh my gosh, I want to be in the contact center space.” SH : Yes, of course.

Contact Center 156

Contact Center Culture Course Training 156

Avaya

NOVEMBER 6, 2018

I recently had the pleasure of co-hosting a webinar with leading Communications Industry Analyst Sheila McGee-Smith titled “ How AI Drives Results in the Contact Center ” and the question posed was: “What does AI mean for those working in the contact center? So, why AI now for customer care?

Contact Center 57

Contact Center Knowledge Base CRM Technology 57