2022 Connections Gamification Trends 
ShepHyken
DECEMBER 5, 2022
The Top 5 Guest Loyalty Trends and Predictions to Watch for 2023 by Ellis Connolly. But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. Second, find shared values.
Playvox
APRIL 11, 2023
When employees feel connected to their jobs and have meaningful goals, agent performance increases. Give Contact Center Agents A Purpose Everyone wants their work to mean something, so make sure agents understand how their work connects to the bigger picture of your company’s success.
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Stella Connect
JANUARY 20, 2022
After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions. A majority (84%) say that when customer service is able to solve a problem for them it strengthens their emotional connection to the brand.
BirdEye
DECEMBER 8, 2022
Keep up with the latest trends 15 types of social media platforms you need to know 1. Keep up with the latest trends. It’s also important to pay attention to the latest social media trends. As of July 2022, TikTok has reached one billion monthly active users. Know your audience 2. Know your goals 3. Social networks 2.
NobelBiz
APRIL 18, 2023
The Need for Hyper Efficiency in Call Centers As a call center operations manager, you need to stay on top of the latest trends in hyper efficiency to ensure that your organization is successful. Hyper efficiency is a term used to describe the streamlining of processes to increase productivity, reduce costs, and improve customer service.
CSM Magazine
NOVEMBER 3, 2022
Without the stress, cost, and time to commute, agents are better placed to focus on delivering exceptional customer experiences supported by today’s connectivity-boosting cloud-based solutions. Train new recruits and experienced members of the team then inspire and motivate them through incentives and gamification.
COPC
JANUARY 15, 2024
COPC’s Employee Engagement Research Series reveals a declining trend in frontline staff’s perceptions of training effectiveness. The gap decreased from a nine-point difference in 2021 (70% vs. 61%) to an eight-point difference in 2022 and further to a five-point difference in 2023.
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