Retently

APRIL 5, 2024

What sets an exceptional retail customer experience apart? Because in a market brimming with choices, the way customers feel about your business can set you apart. A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations. Why does this matter so much?

Retail 78

Retail Engagement Strategy Customer Experience 78

Kustomer

JUNE 27, 2022

Customer service software and its various integrated tools can position brands of any size to stand out amongst competitors in the eyes of its most important asset: customers. Let’s explore the path to optimizing your brand with our 12 best software tools for 2022. What Are the 12 Best CS Software Tools in 2022?

Software 98

Software Tools Customer Service Self Service 98

NICE inContact

JUNE 11, 2019

But when it comes to the benefits of digital customer service, these seem to go across the board. It’s hard to think of the downsides of digital customer care, but there are a few industries that really can benefit from integrating digital channels and a more personalized approach to omnichannel: telcos, online retailers, and banks.

Industry 136

Industry Self Service Customer Service Banking 136

Kustomer

JANUARY 7, 2022

That said, proactive steps in solidifying your brand’s customer experience (CX) strategy and protocols will help keep the cheer levels high, jeer levels low and set a wonderful brand precedent for 2022. Dedicated self-service software tools are powerful allies for your customer service agents. 7 Customer Self-Service Examples.

Self Service 98

Self Service Social Media How To Chatbots 98

CSM Magazine

NOVEMBER 29, 2022

Customer service is vital in creating an extraordinary brand experience, even more so in e-commerce. Speed in both reacting and providing a solution are key to keeping customers satisfied. The study shows that there is room for improvement with regards to customer service availability. ” Chatbot: live or hybrid?

Ecommerce 52

Ecommerce Chatbots Wait Times Study 52

SurveySparrow

DECEMBER 10, 2020

If you are planning to provide customer service through online surveys, chatbots, video chat, and emails, then you’re thinking about digitizing your company. A recent research study conducted by Gartner stated that in 2022 the RPA technology is expected to reach $2.4billion. Chatbots will Continue to bloom.

Chatbots 52

Chatbots Social Media Survey System 52

Lumoa

JUNE 14, 2023

Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!

NPS 208

NPS Effort Score Customer Centricity Loyalty 208