Top 5 Customer Experience Predictions For 2021
Kustomer
NOVEMBER 4, 2020
2020 brought huge changes to the business world and impacted customer service and operations across the board. Below are five emerging trends that we predict will shape CX in 2021. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. Brands must stay on top of CX trends.
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