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Four Key Takeaways from the Forrester SiriusDecisions 2020 Summit

Influitive

Influitive was proud to sponsor this virtual summit and connect with marketing, customer success and customer experience professionals from around the world. Looking back, here are a few key learnings that every customer engagement professional should consider as they look to optimize their strategies. #1.

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5 Female Pioneers in CX Technology to Follow in 2020

Oracle

[link] #customerexperience #leadership #womenleaders pic.twitter.com/mn6B2qNjYs — Jeanne Bliss (@JeanneBliss) March 8, 2020. Jeanne Bliss is one of the most recognizable names in customer experience and customer success today. CX [link] — Blake Morgan (@BlakeMichelleM) February 11, 2020.

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15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 1] 

Lumoa

It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. We were curious to know what CX professionals should pay attention in the coming year and asked the leading CX experts for their opinion. Blockchain, GDPR) and coordination.

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5 Female CX and Technology Pioneers to Follow in 2021

Oracle

These are critical questions that inform the future of your CX and customer success initiatives in today’s landscape. — Bozoma Saint John (@badassboz) June 22, 2020. Jeannie has spent nearly 20 years evaluating and improving customer experiences. Bozoma Saint John, Global CMO at Netflix. Let’s go!!!

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Top 10 Customer Experience Podcasts You Should Listen To

Kustomer

As of last year, there were 850,000 active podcasts with over 48 million total episodes in all of 2021, a 20% increase from 2020. Hyken brings together leading professionals and customer experience experts who offer tangible tips and insights specifically to take your business to the next level of success.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth.

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Four Key Takeaways from the Forrester SiriusDecisions 2020 Summit

Influitive

Influitive was proud to sponsor this virtual summit and connect with marketing, customer success and customer experience professionals from around the world. Looking back, here are a few key learnings that every customer engagement professional should consider as they look to optimize their strategies. #1.