Alida

DECEMBER 4, 2017

At the core of our strategy is a commitment to put our customers in the driver’s seat. We recognize that the best way forward is to be truly customer centric. This focus on putting customers at the center of our business benefits us in several important, strategic ways: 1. Focusing on customer experience.

Customer Centricity 170

Customer Centricity Marketing Automotive Innovation 170

C Space

JANUARY 18, 2021

The new rules of engagement (according to customers). How did 2020 change the rules of engagement between customers and brands? For nearly a decade, we’ve tracked the connection between companies and customers. Sectors that have traditionally played a background role in our lives made emotion gains in 2020.

Engagement 116

Engagement Apparel Financial Automotive 116

SurveyGizmo

OCTOBER 13, 2020

LOUISVILLE, COLORADO, OCTOBER 13, 2020. SurveyGizmo – a global leader in customer experience (CX) and voice-of-the-customer (VOC) technology – announced today that it has changed its company name to Alchemer. Customers are also supportive of the change. SurveyGizmo served us well. It is mission-critical to our business.

Customer Centricity 52

Customer Centricity Automotive Feedback NPS 52

Think Customers

JULY 29, 2022

Every time customers interact with a customer service representative, do a keyword search, click through a brand’s website, or engage other touchpoints, they’re giving hints about their interests and intentions. Businesses are eager to unlock insights that can help them adapt to change and reengage customers.

Data 59

Data Apparel Automotive Tourism 59

Comm100

APRIL 27, 2020

In a truly customer-centric organization, the only real way to deliver cohesive digital support is with an omnichannel approach. Omnichannel platforms give agents visibility into their customers’ entire conversation history, no matter which channel they reach out from.

Omni-Channel 147

Omni-Channel eBook Automotive CRM 147

TechSee

JANUARY 25, 2023

Most field service departments operate in a highly competitive and customer-centric marketplace. He is a visionary with a demonstrated ability to identify customer needs and design a strategy that builds innovative, profitable, and scalable solutions, delivering greater customer loyalty and employee engagement.

Management 41

Management Automotive Leadership Effort Score 41

SurveySensum

MAY 20, 2020

After speaking to some marketing experts, and gaining their insights on the evolution of marketing strategies due to COVID-19, here are some points that gauge the impact of COVID-19 on customer engagement. How will COVID-19 affect Customer Experience? Use of omnichannel to listen and engage customers.

Omni-Channel 52

Omni-Channel Customer Experience Social Media Healthcare 52