2020 Analytics B2C Roadmap 
Wootric CX Blog
OCTOBER 7, 2020
Wootric, the CX management platform for maximizing customer lifetime value (CLV), has been recognized as a High Performer in the G2 Crowd Grid Report for Experience Management for Fall 2020. Wootric specializes in customer experience management for high growth B2B and B2C software-as-service and companies in digital transformation.
Lumoa
MARCH 20, 2018
Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback. According to Accenture , 85% of customer interactions will be managed with AI by 2020.
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Gainsight
DECEMBER 23, 2019
On a recent webinar with one of our private equity partners, Gainsight CEO Nick Mehta shared an inspiring outlook on what’s to come in the year 2020 for customer success. As we get ready to plan for the new year, there are five themes of customer success that I think should be top of mind for 2020. There’s a huge gap.
Lumoa
MARCH 20, 2018
Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback. According to Accenture , 85% of customer interactions will be managed with AI by 2020.
SurveySensum
JULY 14, 2020
Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. LinkedIn : [link]. LinkedIn: [link].
Lithium
APRIL 6, 2021
Whether it’s B2C, B2B, or even C2C, everybody wants quick and efficient responses. More updates on key areas we identified from interviews with Marketing customers in August, September and October 2020. Marketing Roadmap Deep Dive Webinar. Analytics Data Doesn't Match : Issues with community analytics?
Solvvy
AUGUST 21, 2020
In 2020 it’s become more important than ever to provide your customers with fast, effective, and personalized support. Next-gen chatbots provide support analytics and customer insights. Next-gen chatbot platforms provide critical customer support analytics and insights. The Time is Right for a Customer Support Chatbot.
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