2019 Chief Customer Officer Customer Base Sales 
Retently
JULY 28, 2023
Well, that’s where the Chief Experience Officer comes into play. CXO stands for Chief Experience Officer. People might also refer to this position as Chief Customer Officer, Chief Customer Experience Officer, Chief Client Officer, or Chief Customer Service Officer.
ChurnZero
JANUARY 10, 2020
While our 2020 Customer Success leaders watchlist below includes long-time Customer Success champions, we’re excited to see several prominent SaaS companies welcome their first-ever Chief Customer Officer to their C-suite roster—a promising sign for the unlimited potential of a career in Customer Success. .
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Gainsight
DECEMBER 10, 2018
Top 5 Customer Success Blog Posts of 2018. CSM & Product’ Is the New ‘Sales & Marketing’. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Synecdoche and SaaS: What Title Should the Customer Success Leader Have? Stepping into 2019 like….
Gainsight
JUNE 2, 2022
Hubspot is an incredible organization that understands both the customer and employee experience. A female Chief Customer Officer ascended into the CEO position. Yamini was also recognized by the San Francisco Business Times as one of the Most Influential Women in Business in 2019. Sales and CS.
ChurnZero
OCTOBER 30, 2020
We’ve taken snapshots from data across our customer base showing that customers who get the human-led onboarding typically are healthier customers than the ones that come in after the fact,” says Olson. They want to be trusted business partners and work strategically with the customers,” says Olson. “In
CSM Practice
OCTOBER 10, 2018
By Andreas Knoefel, Customer Success and Services Executive, Thought Leader, and Author. As Customer Success leaders we are constantly challenged to preserve the customer base and to increase the recurring revenue stream. As the last example of many, I identified the weak point in the Resources available to the customer.
CSM Practice
OCTOBER 10, 2018
As Customer Success leaders we are constantly challenged to preserve the customer base and to increase the recurring revenue stream. I answered this call as the builder and leader of Customer Success for Apple , NextLabs and several startups. Be a Conqueror in 2019. Below, is the blog he wrote.
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