Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples. Organic Mobile Experiences Blur Channel Lines. Who is doing this right?

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Eptica

MARCH 21, 2018

Date: Wednesday, March 21, 2018 Why your approach to knowledge is key to the customer experience. Published on: March 21, 2018. Author: Pauline Ashenden Providing access to knowledge is at the heart of creating an excellent customer experience. Given the importance of knowledge, are UK brands delivering?

Self Service 55

Self Service Customer Experience Social Media Chatbots 55

CSM Magazine

JUNE 28, 2021

The icing on the cake for your customers is good customer service, which is why according to the 2018 State of Global Customer Service Report, 95% of respondents indicated that customer service is important to their choice of brand. Some people prefer social media.

Customer Service 52

Customer Service Self Service Tips Social Media 52

Eptica

OCTOBER 16, 2018

Date: Tuesday, October 16, 2018 Author: Anne Beghin - Project Manager 5 ways of delivering CX reporting best practice. Published on: October 16, 2018. Eptica’s centralized knowledge base enables brands to deliver consistent, accurate and up to the minute information across multiple channels.

Report 68

Report Self Service Average Handle Time Contact Center 68

Eptica

FEBRUARY 20, 2018

Date: Wednesday, February 21, 2018 5 tips to transform your social customer service. Published on: February 21, 2018. However, that doesn’t tell the complete story, because of the public nature of social media, failing to respond quickly and/or effectively can cause enormous damage to brands and their reputations.

Tips 55

Tips Customer Service Social Media Self Service 55

Comm100

MARCH 16, 2022

The United Kingdom’s Government Digital Services, the Canadian Digital Services, and Singapore’s Government Technology Agency are all examples of governments dedicating resources towards digital technologies that experience citizen experience, as well government employee experience. Search was given 73 out of 100, and content only 77.

Government 200

Government Customer Service Chatbots Effort Score 200

UJET

SEPTEMBER 10, 2019

Microsoft’s 2018 State of Global Customer Service found that 54 percent of U.S. Live chat and text (combined) account of 27 percent of preferred service channels. Live chat and text (combined) account of 27 percent of preferred service channels. Many chat platforms will also offer self-service options as well.

Self Service 99

Self Service Communication Entertainment Social Media 99

Eptica

MARCH 8, 2017

This is being driven by better IT infrastructure and more demanding customers , who are spending increasing amounts of time on digital channels such as social media. The overall NLP market is expected to grow by over 20%, hitting nearly $1 billion in 2018, with APAC experiencing particular increases in adoption.

Communication 49

Communication Self Service Social Media Knowledge Base 49

Upstream Works

DECEMBER 11, 2018

As 2018 draws to a close and we get closer to ushering in a fresh new year, there’s a temptation to sensationalize up-and-coming technologies and get a bit brazen with predictions and statements about what’s to come. Not surprisingly, along with an increase in chat is an increase in self-service overall.

Customer Experience Management 96

Customer Experience Management Self Service Customer Experience Management 96

Comm100

FEBRUARY 13, 2018

Enterprise companies need to offer service and communication via email, social media, telephone, live chat, and self-service, to provide a full suite of contact options specific to different customer demographics and circumstances. Of course, make sure that knowledge base is also updated regularly.

Strategy 103

Strategy Self Service Knowledge Base Call Center 103

Eptica

OCTOBER 24, 2018

Date: Wednesday, October 24, 2018 Author: Anne-Claire Bellec - Marketing Director Creating the customer service agents of the future. Published on: October 24, 2018. No wonder that Gartner predicts that AI will disrupt the jobs of one million phone-based customer support agents by 2020. Share this page on: Tweet.

Self Service 113

Self Service Customer Service Net Promoter Score Knowledge Base 113

Comm100

FEBRUARY 20, 2018

Chatbots are like evolved self-service portals or advanced knowledge bases. Incoming call volume isn’t the only things that Chatbots reduce – they also lower overall interaction volume – including chats, emails, and social media inquiries. And customers appreciate the self-service nature of Chatbots.

Chatbots 130

Chatbots Self Service ROI Contact Center 130

Eptica

MAY 9, 2018

Date: Wednesday, May 9, 2018 Author: Pauline Ashenden When times are tough, retailers must prioritize customer experience. Published on: May 09, 2018. That means you need to keep knowledge up to date and consistent across all your channels. Share this page on: Tweet.

Retail 50

Retail Self Service Customer Experience Knowledge Base 50

Comm100

MARCH 1, 2018

Deloitte recognize that much of the lost contact volume from the telephone will go to live chat or social media. For example, by pairing live chat with self-service through integrating knowledge bases, you can give your customers the option of accessing a self-serve database, within the chat window before they start to chat.

Contact Center 106

Contact Center e-support Self Service Knowledge Base 106

CSM Magazine

MARCH 13, 2022

Dixa is used by consumer-facing and digital-first brands to serve customers across multiple channels, touchpoints and experiences from a single screen including social media, chat, voice and messaging apps, enabling an outstanding experience for both customers and agents.

Self Service 52

Self Service Chatbots Knowledge Base Analytics 52

Comm100

FEBRUARY 5, 2018

Social Media Software. Self Service Software. From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. CRM Software. Live Chat Software.

Social Media 123

Social Media CRM Self Service Software 123

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. That is why reducing customer effort was voted the number one priority for contact centers in 2018. Introduction.

Customer Service 102

Customer Service Social Media Chatbots Knowledge Base 102

Comm100

FEBRUARY 6, 2018

Business Seeks All-in-One Customer Service Software. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. All data is the most recent information available as of the beginning of 2018. Business Seeks Industry-Specific CRM.

Software 105

Software Customer Engagement Engagement Omni-Channel 105