Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. That is why reducing customer effort was voted the number one priority for contact centers in 2018. Introduction.

Customer Service 102

Customer Service Social Media Chatbots Knowledge Base 102

Stella Connect

JANUARY 25, 2018

With market realities closing in, more and more brand leaders are having serious discussions about how to define, prioritize, and deliver service excellence in the face of unrelenting consumer demands. What will brands’ biggest concerns be in 2018? How will emerging and growing trends change the customer service equation?

Self Service 40

Self Service Trends Customer Service Contact Center 40

Stella Connect

SEPTEMBER 22, 2017

How to Achieve Excellence in Travel Customer Service in 2018. If the past is any indication, Q1 2018 will kick off a record-setting year. At the same time, travel customer service will be tested like never before. So how can you set yourself up for customer service success in Q1 2018 and throughout the year?

Travel 40

Travel Customer Service Contact Center Self Service 40

ShepHyken

AUGUST 20, 2018

Self-Service. Self-Service : While self-service sounds like it’s making more work for the customer, this isn’t really the case. Many customers prefer the self-service checkout option at the grocery store if it means not having to stand in a long line. They are: 1. Reduce Friction. Technology.

Self Service 81

Self Service Industry Banking Video 81

Team HGS

MARCH 6, 2019

This HGS ebook covers 11 trends, from those in self-service, mobile service, messaging, and social media, to artificial intelligence, robotic process automation and analytics. Institute of Human Resources Development’s (IHRD) “Great HR Practices Award” at the Bangalore HR Summit 2018.

Trends 40

Trends Meeting Self Service Multi-Channel 40

Grade.us

NOVEMBER 9, 2018

Look to some of these resources to help you finish out 2018 with a bang, and to navigate your way into 2019. 2018's Best Digital Advertising Blogs. 2018's Best Digital Advertising Articles. 2018's Best Digital Advertising Tools. 2018's Best Digital Advertising Influencers. Hopefully one nobody wants to mute.

Advertising 26

Advertising Resources Tools Social Media 26