ShepHyken

AUGUST 6, 2018

Create a personalized experience will help eliminate price resistance (and the customer may even pay more). Try These New Customer Service Social Media Strategies by Christopher Elliott. Forbes) If you want better customer service — and who doesn’t? Those are just two of the seven ideas.

Customer Service 67

Customer Service Social Media Culture Tips 67

ShepHyken

MARCH 12, 2018

(Brandwatch) As a reflection of both a brand’s promise and a commitment to customer service, social media is every company’s main channel for showcasing customer experience. My Comment: Here is a list of the top brands focused on customer experience with a focus on social media.

Customer Service 39

Customer Service Social Media Case Study Customer Service Training 39

ShepHyken

SEPTEMBER 23, 2019

billion in 2019 — a 44% increase over 2018. My Comment: I like how AI (Artificial Intelligence) has been improving the customer experience. This article gets to three areas that truly benefit the customer; personalized recommendations, biometric recognition and virtual (digital) assistants. Then read this article.

Customer Journeys 101

Customer Journeys Customer Service B2B Social Media 101

ShepHyken

SEPTEMBER 10, 2018

(Forbes) In today’s disruptive business economy, in order to create distinctiveness for a brand online, it is imperative to have social customer care that is more than good — or even great. My Comment: There are some basics in delivering an excellent customer service experience on social media.

Customer Service 13

Customer Service Social Media Poor Customer Service Customer Care 13

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Stella Connect

JANUARY 25, 2018

With market realities closing in, more and more brand leaders are having serious discussions about how to define, prioritize, and deliver service excellence in the face of unrelenting consumer demands. What will brands’ biggest concerns be in 2018? How will emerging and growing trends change the customer service equation?

Self Service 40

Self Service Trends Customer Service Contact Center 40

Comm100

NOVEMBER 14, 2017

The service sector as a whole has experienced steady but sustained growth over the past decade (approx. 12% growth from 2008-2018) and in some countries around the world, it is the primary driver of their economy. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Resources 112

Resources Customer Service Customer Service Training Course 112