2018 Chief Customer Officer Customer Journeys Measurement 
Totango
SEPTEMBER 12, 2018
The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. The Customer Success Buzz at CCO. Measure Customer Health Along the Journey.
Customer Bliss
SEPTEMBER 19, 2017
From her LinkedIn: Libby is the Chief Customer Officer and founding partner of Alteryx, Inc, Alteryx® provides strategic analytics software for enterprise and SMB companies making critical decisions about how to expand and grow. As many in our field know and understand, customer experience is just that: the full experience.
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Horizon CX
DECEMBER 31, 2018
Year-end has always been a time for personal reflection for me and as 2018 ends in just a few hours, I am inspired to share the following thoughts around Customer Experience both in reflection of the year just about to end and the one just about to begin. Customer Journey Mapping is another case in point.
Solvvy
JUNE 12, 2018
AI, Bots and Humans – The Future Customer Journey is Here. We all know that technology is changing the customer experience landscape. Grab your seat at this discussion to learn how both will play a role in shaping and understanding the customer journey. Jeanne Bliss , President, Customer Bliss.
ChurnZero
JANUARY 8, 2021
With their visibility elevated, Customer Success leaders stepped up to carry the weight of their fellow revenue-driven teams and prove their value within the broader organization. With Customer Success demand at an all-time high, we expect to see more of its leaders join the executive ranks in the coming months and years.
Customer Guru
DECEMBER 13, 2017
Without a customer-centric vision and leadership, CX initiatives are bound to fail. In her latest Forbes article, Blake Morgan – a leading CX authority – discusses the five trends that will shape CX in 2018. It is pivotal for an organization to have a holistic view of how each department impacts the customer experience.
Eptica
MAY 30, 2018
Date: Wednesday, May 30, 2018 Author: Olivier Njamfa The importance of customer experience in a winner takes all world. Published on: May 30, 2018. That was the message from Ed Thompson of Gartner at the analyst’s Customer Experience & Technologies Summit 2018 , which Eptica attended.
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