Verint

AUGUST 17, 2017

The question was, “What’s keeping you up at night when you think about your contact center in 2017 and beyond.”. The responses were remarkably similar—18 of the 20 customer service professionals I interviewed voiced their concern over what can be broadly categorized as employee engagement.

Contact Center 30

Contact Center Employee Engagement Engagement Gamification 30

Alida

NOVEMBER 28, 2017

At the 2017 Customer Intelligence Summit , Red Bull and two other innovative brands outlined how they made the most of their insight communities in their early days by scoring massive wins that benefitted their brand and their customers. Showing customers how their feedback has impacted the company drives engagement.

Gamification 100

Gamification Competitive Advantage Innovation Resources 100

Verint

AUGUST 23, 2017

According to a Gallup poll from January 2017 1 , a whopping 65.6% of employees are disengaged. You can also try using gamification techniques to support ongoing knowledge and proficiency gains. Are your employees expressing the desire to be more mobile? Report, 2017. Think about that for a minute.

Strategy 42

Strategy Gamification Contact Center Employee Engagement 42

ProProfs Chat

SEPTEMBER 17, 2021

In the next section, let’s understand the benefits of improving employee experience. What is the Need to Improve Employee Experience? Deloitte’s 2017 Human Capital Trends showed that 80% of HR leaders rate employee experience as ‘important’ or ‘very important’ to them. 31 Ways to Improve Employee Experience.

Employee Experience 52

Employee Experience Gamification e-support Survey 52

LiveChat

SEPTEMBER 21, 2018

In 2017 , customers spent $108 billion online during the holiday season, 14.7 Tip #5: Turn employee engagement into customer happiness. To do that, you need to engage them and reward their efforts. The best idea to do that is to introduce gamification. percent more than in 2016 !

Tips 63

Tips Chatbots Gamification Customer Satisfaction 63

Lumoa

FEBRUARY 9, 2023

According to Temkin Experience Ratings (2017), there are four key competencies businesses must sustain to achieve long-lasting customer experience success. Employee Engagement: Employees are aligned with the goals of the organization. It includes service, packaging, the actual product itself and more.”

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

SurveySensum

JULY 14, 2020

He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. Aimee Lucas – Customer & Employee Experience Researcher, Advisor, Trainer, Speaker, CCXP. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132