ShepHyken

SEPTEMBER 28, 2020

Level-up Your Customer Service With These 4 Dynamite Strategies by Tom Sagi. And as industries continue to get more and more competitive, building a dedication to customer service into your brand DNA is more important than ever. (As The Importance of Context in Customer Service by Jeremy Watkin.

Customer Service 75

Customer Service Culture Poor Customer Service Contact Center 75

Natalie Petouhof

SEPTEMBER 12, 2018

” If you are wondering how AI can move the needle on the metrics you get measured on every day, below is a short guide on how to get the best business results when considering AI as part of your Customer Service strategy. Implementing technology without strategy makes us do the wrong things faster ! The result?

Self Service 89

Self Service Customer Service Average Handle Time CRM 89

Talkdesk

JANUARY 10, 2017

Have you heard that 2017 is the Year of the Chatbot ? Twitter unveiled new Welcome Messages and Quick Replies that can interact with customers automatically and direct their inquiries automatically. Computer programs are the new customer support agents, the news is everywhere. For those items, it makes sense to utilize chatbots.

Chatbots 40

Chatbots Hotels Contact Center Conference 40

ShepHyken

JANUARY 29, 2018

Customer Service Report 2018 by Olga Kolodynska, Justyna Polaczyk, Malgorzata Buksinska and Lukasz Labedzki. LiveChat) The report contains key customer service findings from 2017 and trends for 2018. Its main goal is to bring knowledge to business owners and customer service decision makers.

Customer Service 92

Customer Service Social Media Tips Trends 92

Confirmit

OCTOBER 9, 2017

” Next, Abel Rhyne, VP, Customer Service Strategy & Operations at Erie Insurance took to the stage. After Faith’s more academically-led presentation, it was great to get the balance of a real-life story of a business striving to listen to customers and do the right thing by them.

Insurance 40

Insurance Contact Center Groups Communication 40

Confirmit

OCTOBER 9, 2017

” Next, Abel Rhyne, VP, Customer Service Strategy & Operations at Erie Insurance took to the stage. After Faith’s more academically-led presentation, it was great to get the balance of a real-life story of a business striving to listen to customers and do the right thing by them.

Insurance 40

Insurance Contact Center Groups Communication 40

ShepHyken

DECEMBER 12, 2016

This is an excellent article to get you thinking about how AI could potentially be a part of (if it is not already) your marketing strategy. Creating Moments of Wow Predictions for 2017 and Beyond by TeleTech. We Asked, Zappos Answered: Tracking Contact Center Metrics, Omni-Channel & Chatbots by Sharpen. Surprising.

Omni-Channel 48

Omni-Channel Social Media Customer Service Contact Center 48