2017 Contact Center Customer Service Strategies Customer Service Training 
ShepHyken
SEPTEMBER 28, 2020
Level-up Your Customer Service With These 4 Dynamite Strategies by Tom Sagi. And as industries continue to get more and more competitive, building a dedication to customer service into your brand DNA is more important than ever. (As The Importance of Context in Customer Service by Jeremy Watkin.
ShepHyken
JANUARY 29, 2018
Customer Service Report 2018 by Olga Kolodynska, Justyna Polaczyk, Malgorzata Buksinska and Lukasz Labedzki. LiveChat) The report contains key customer service findings from 2017 and trends for 2018. Its main goal is to bring knowledge to business owners and customer service decision makers.
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ShepHyken
DECEMBER 12, 2016
This is an excellent article to get you thinking about how AI could potentially be a part of (if it is not already) your marketing strategy. Creating Moments of Wow Predictions for 2017 and Beyond by TeleTech. We Asked, Zappos Answered: Tracking Contact Center Metrics, Omni-Channel & Chatbots by Sharpen. Surprising.
Storyminers
JULY 6, 2020
His 23rd book, “Kaleidoscope: Delivering Innovative Service That Sparkles” was released in February 2017 and is an inspirational guide to providing remarkable service. It won a 2017 Best Book Award for business books after winning a silver medal from North American Book Awards. Kate Leggett. Stacy Sherman.
Storyminers
JULY 6, 2020
His 23rd book, “Kaleidoscope: Delivering Innovative Service That Sparkles” was released in February 2017 and is an inspirational guide to providing remarkable service. It won a 2017 Best Book Award for business books after winning a silver medal from North American Book Awards. Kate Leggett. Stacy Sherman.
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