2017 Contact Center Contact Center Software Customers 
NICE inContact
DECEMBER 3, 2018
Both are hot topics when it comes to contact centers and customer experience. They introduce new channels and vehicles to interact with customers. In our new 2018 Customer Experience (CX) Transformation Benchmark the insights were clear on the importance of both. Omnichannel Service and Satisfaction.
NICE inContact
OCTOBER 28, 2016
For the 2 nd year in a row, inContact was positioned as a Leader in Gartner’s annual Contact Center as a Service (CCaaS) Magic Quadrant. amassed a large installed base of both large and small customers. amassed a large installed base of both large and small customers. Shift from reactive to proactive customer service.
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Talkdesk
OCTOBER 10, 2017
Dreamforce 2017 is approaching quickly and we couldn’t be more excited about a chance to participate in this year’s activities. We view it as a win/win for you and your customers. Join us at Booth 817 to get a free demonstration of how our industry-leading contact center software works and how your customers can benefit from it.
Talkdesk
MARCH 14, 2018
Three talent trends emerged from Deloitte’s 2017 global contact center survey that point to the need to rethink the way contact centers handle staffing. These initiatives are all supported by the Talkdesk Enterprise Contact Center Platform , illustrating our overall dedication to improving agent effectiveness.
NobelBiz
FEBRUARY 23, 2023
Small and medium-sized contact centers, in particular, may find this burdensome. It includes audio and video chat, monitoring, and other bespoke capabilities that you can integrate into any customer-facing application to let your workers respond to queries and issues from consumers in real time.
NobelBiz
FEBRUARY 23, 2023
Small and medium-sized contact centers, in particular, may find this burdensome. It includes audio and video chat, monitoring, and other bespoke capabilities that you can integrate into any customer-facing application to let your workers respond to queries and issues from consumers in real time.
Talkdesk
AUGUST 11, 2017
GetApp just released their Call Center Category Leaders for Q3 2017 , and Talkdesk is among the leaders once again. These rankings list the top 25 solutions in the call center space, evaluating them on five categories (each out of a possible 20 points): reviews, integrations, mobile, media and security. star rating out of 5.
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