CloudCherry

JULY 25, 2018

The MIT Technology Review: Getting To Iconic report is based on surveys conducted with over 550 business executives at global firms—including retail, IT, logistics, healthcare, IT, and more— in over 30 countries between May and July 2017. The report focuses on “Iconic firms” and contrasts them to those that are not iconic.

Technology 170

Technology Brands Customer Experience Omni-Channel 170

ProProfs Chat

JULY 30, 2021

Be it a small or a big business, good brand perception is the common business goal. The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you?

Brands 111

Brands Net Promoter Score Social Media e-support 111

SuiteCX

FEBRUARY 7, 2017

Build customer trust by consistently delivering on your brand promise. Develop new products and services, new business models and pricing to help you maximize the value of your assets and your customer relationships. Reduce your costs on things that customers don’t value. Step 2 – Deliver on the brand promise. Conclusion.

Customer Journeys 100

Customer Journeys Self Service Analytics Exercises 100

SuiteCX

FEBRUARY 7, 2017

Build customer trust by consistently delivering on your brand promise. Develop new products and services, new business models and pricing to help you maximize the value of your assets and your customer relationships. Reduce your costs on things that customers don’t value. Step 2 – Deliver on the brand promise. Conclusion.

Customer Journeys 100

Customer Journeys Self Service Analytics Exercises 100

BirdEye

OCTOBER 6, 2023

Your brand reputation management should be your #1 marketing priority. This constant threat to your brand’s name is known as reputational risk. Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty.

Strategy 57

Strategy Social Media Airlines Software 57

Stella Connect

SEPTEMBER 22, 2017

Brands that do this best are the ones that make an indelible and lasting impression. In 2017, The Values Institute ranked Southwest, Marriott, and Hilton among the top five most trusted brands based on five “C-Trust” variables: consistency, competence, candor, concern, and connection. Optimize your QA program.

Travel 40

Travel Customer Service Contact Center Self Service 40

Lumoa

FEBRUARY 9, 2023

If you want to know, how B2C CX is different from B2B CX, check: this insightful article, written by Lynn Hunsaker “ The big difference between B2B customer experience and B2C ” in MarketingMag Brand Experience Brand experience is how you design, see and want your customer experience to be. So why should you care?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445