ShepHyken

OCTOBER 5, 2022

Lately, I’ve been thinking about how sales and customer service combine to create an experience – hopefully a positive one. She created an experience for her customer. She created an experience for her customer. This is where sales and customer service collide. Here’s the short version. I’ve never lost.”

Sales 124

Sales Customer Service Advertising Customer Service Training 124

ShepHyken

NOVEMBER 29, 2021

Each week I read many customer service and customer experience articles from various resources. Here are several excellent ideas on how to ensure you don’t lose a loyal customer, even when there is a problem or complaint. 5 Questions to Ask in Building a Customer Experience Strategy for 2022 by Phil Britt.

Customer Service 86

Customer Service Chatbots Retail B2C 86

Playvox

APRIL 4, 2023

Signs And Effects Of Poor Agent Emotional Well-Being In Your Contact Center Working with customers requires a lot of emotional labor from your customer service center agents — even if customers are happy. Building a supportive work climate is the first step. Attrition Turnover has long been an issue in contact centers.

Contact Center 78

Contact Center Average Handle Time Study Feedback 78

Blake Morgan

MARCH 13, 2023

Her innovation and customer focus helped Celebrity Cruises survive the pandemic and maintain its spot as one of the customer-favorite cruise lines in the world. The changing telecom industry isn’t typically known for a strong customer focus, but Kate is changing that by creating a culture that obsesses over customers.

Customer Centricity 66

Customer Centricity Company Insurance Travel 66

ShepHyken

SEPTEMBER 25, 2017

by Each week I read a number of customer service articles from various online resources. This short article has several excellent tips to help you capture the Voice of the Customer, also known as VoC. It shows the entire organization how important it is to take care of customers. These guys know their “stuff.”

Customer Service 74

Customer Service Social Media Tips B2B 74

Team HGS

AUGUST 22, 2017

HGS Webinar: Reinventing the Customer Service Model Using Bots&Brains™. Artificial intelligence (AI) has been an area of increasing investment, with the AI market poised to grow to $40 billion by 2022, according to Market Research Store. Wed, 08/23/2017 - 11:53. Customer Experience. Lauren: Yes, we do. automation.

Customer Service 52

Customer Service Chief Customer Officer Average Handle Time Social Media 52