2016 Management Poor Customer Service Social Media 
Comm100
JANUARY 14, 2016
In recent years, consumers have placed greater importance on the quality of customer service than on the price and quality of products alone. As we enter 2016, it appears that this consumer behavior trend will continue through 2016 and beyond. Social Media Is a Powerful Support Platform. billion PC users.)
Eptica
APRIL 18, 2016
Date: Monday, April 18, 2016 Hanging on for telecoms customer service. Published on: April 18, 2016. Author: Pauline Ashenden In the past telecoms has gained a reputation for poor customer service. Shutting down key channels In contrast to social media, email and chat were major disappointments.
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Eptica
SEPTEMBER 9, 2016
Date: Friday, September 9, 2016 Can you afford to lose half your customers? Published on: September 09, 2016. Author: Neil Cox Recent research highlighted by customer service guru Shep Hyken demonstrates the importance of delivering an experience that meets the needs of your customers.
Eptica
MARCH 23, 2016
Date: Wednesday, March 23, 2016 Bridging the gap between purchase and service. Published on: March 23, 2016. Customers are less likely to recommend a company, and may actively complain to friends, family and via social media. Share this page on: Tweet.
Eptica
SEPTEMBER 16, 2016
Date: Friday, September 16, 2016 Balancing investment between digital and traditional customer service. Published on: September 16, 2016. Empower agents Use digital to help agents handling calls, chats, emails and social media queries. Share this page on: Tweet.
CSM Magazine
SEPTEMBER 21, 2016
There are, of course, many good reasons for government agencies to focus on providing good customer service to constituents: it coincides with higher productivity (think first call resolution); it’s often included in government charters; it dramatically) reduces complaints and bad press; and it’s simply the right thing to do.
Helen Dewdney
SEPTEMBER 4, 2018
It was a post about poor customer service and entitled Tesco – Phillip Clarke is no Sir Terry Leahy. But Helen had also asked on social media for people’s comments and gave this feedback too. Dave bought 100 books for his senior management. More blog posts and social media.
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