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Innovations in Performance Management: Verint’s Workforce Optimization

Natalie Petouhof

announced substantial enhancements to its Verint Workforce Optimization ™ software designed to help contact center, back-office and branch operations better manage the performance of employees and operations. What Does Gamification Have To Do With Performance? Tweet Why is this announcement so important? Verint ® Systems Inc.

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I’m Judging the SuperNova Awards: Make Sure to Submit Your Case Study

Natalie Petouhof

Tweet I’m judging the 2016 Constellation SuperNova Awards ! Nominate yourself or someone you know before August 8, 2016. To learn more, apply here: https://www.constellationr.com/events/supernova/2016. Every year the Constellation SuperNova Awards recognize individuals for their leadership in digital business.

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Doing Something Really Interesting in IOT Customer Experience or Cloud Customer Service? Apply for a SuperNova Award!

Natalie Petouhof

February 8, 2016 application process begins. August 8, 2016 last day for submissions. September 7, 2016 finalists announced and invited to Connected Enterprise. September 12, 2016 voting opens to the public. September 21, 2016 polls close. And make sure you have data to show your results!

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29 Customer Service Training and Coaching Tips

Stella Connect

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) For a software company, give your agents a demo environment where they can play around and really familiarize themselves with your tools. Give agents a lifeline between sessions.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. He currently works as Industry Director for Gaming, Media, Entertainment & Software at Oracle within their CX Intelligence Platform business. Jonathan Levitt – Chief Marketing Officer at Voxco Survey Software.